Privacy Policy at Stake UK

It explains how Casino Stake handles your personal data collected through your membership, your use of our websites at Stake and any associated Stake pages, apps or platforms, or any other interaction you have with us. We’re committed to protecting your personal information and handling it in line with the Privacy Act and the terms set out below.

1. Using This Website

By using this website, you accept the terms of this Privacy Policy. We may update this Policy from time to time at our discretion, and any changes will be published on the website and take effect immediately upon posting. Continuing to use the site after an update means you accept the revised terms. This Policy doesn’t extend to any third-party websites linked from our site that we don’t control.

2. What Personal Information We Collect

We may process the following types of personal data:

• Name.
• Email address.
• Preferences you’ve submitted.
• Date of birth.
• Country of citizenship.
• Physical address.
• Identification number.
• Government-issued ID.
• Location data.
• Device information.
• IP address.
• Service-related data (deposits, withdrawals, wagers, VIP status, Affiliate ID, and similar).
• Data tied to enforcing our Terms of Service and other policies (see our Terms of Service and AML Policy for details).

We gather this information through:

• Registration and account setup.
• Communication with our customers.
• Your use of our services and products.
• Third-party data providers, under the terms of this Policy and our other policies.

3. Why We Process Your Data

As a licensed online wagering operator, we only process personal information lawfully, fairly and without intrusion, for purposes including:

• Identity verification (KYC).
• Marketing communications you’ve subscribed to.
• Processing your Stake membership application (including any subdomains).
• Delivering and improving our services.
• Verifying your identity for security and legal compliance.
• Managing your member account.
• Enhancing your experience and tailoring services or promotions to your needs, including through market research.
• Informing you about products or services that may interest you, via email, SMS or phone.
• Building aggregate, anonymised data through demographic and statistical analysis for internal use and for stakeholders.
• Responding to your enquiries or requests.
• Calculating tax liabilities where relevant.
• Meeting our contractual, legal and statutory obligations.
• Investigating suspected unlawful activity or serious misconduct.
• Establishing, exercising or defending legal claims.
• Enforcing our Terms of Service and other policies.
• Administering VIP program benefits and other promotions.
• Processing job applications.

If you don’t provide the requested information, we may be unable to process your membership application, deliver our services, or respond to your enquiry.

By using Stake, becoming a member, or otherwise sharing personal data with us, you agree that we may collect, use, process and, where necessary, disclose it for the purposes described here.

4. Marketing Communications and Opting Out

We may occasionally contact you about products, services or promotions we think you’d find useful, via email, SMS, phone or post. To stop receiving marketing communications — in any form — email [email protected] and we’ll action your request as soon as we reasonably can.

We may also contact you separately regarding account management, using any contact method you provided during registration. These account-related messages are unaffected by your marketing opt-in/opt-out preferences.

5. How We Manage and Share Your Data

We take reasonable steps to keep your personal data accurate and store it securely, with access limited to authorised personnel. We retain your data for as long as you use our services, or as needed to fulfil the purpose it was collected for, deliver our services, resolve disputes, defend legal claims, conduct audits, pursue legitimate business goals, enforce agreements, and meet legal requirements.

We may share or disclose your data to deliver our services, enforce our policies, or protect our interests, in cases such as:

• Within our corporate Group — meaning Medium Rare N.V. and all Stake-branded websites, pages and apps we operate.
• With service providers and partners — where third parties help deliver our services, we take reasonable steps to ensure your data stays protected under this Policy, and prefer working with data processors wherever possible.
• For legal or regulatory compliance — where public authorities make lawful requests.
• During a business sale or restructuring — your data may transfer to a new owner or successor entity so services can continue.

Whenever we share your data, we do so lawfully and with respect for your privacy. We’ll delete or permanently anonymise your data once it’s no longer needed for any purpose covered by this Policy or our legal obligations.

6. Keeping Your Data Secure

No internet transmission is completely secure, so we can’t guarantee the security of data you send us — any information you transmit is at your own risk. That said, once we receive it, we take reasonable measures to protect it from misuse, loss, unauthorised access, alteration or disclosure, including password-protected systems and SSL encryption. We may contact you electronically about security, privacy or administrative matters relating to your use of our services.

Our staff, agents and contractors are required to keep members’ personal data and activity confidential. Anything you post publicly — on social media, forums or chat rooms — becomes public information, and we can’t guarantee its security.

We take child protection seriously and won’t accept information from minors to open a wagering account. That said, parents and guardians are ultimately responsible for supervising their children’s internet use, including through screening software where appropriate.

Always log out after using the site, especially on a shared device. You’re responsible for the security of your own devices and for keeping your username, password and account details confidential.

7. Accessing Your Data

You can access your personal information via the “Settings” section of the site, or by emailing [email protected]. We’ll provide access in the format requested where reasonably possible, and within a reasonable timeframe. If we can’t fulfil your request as asked, we’ll look for alternative ways to help. In some cases, permitted under applicable privacy law, we may decline access — for instance, where it would unreasonably affect someone else’s privacy. If we refuse, we’ll explain why in writing and outline how you can complain.

8. Requesting Data Deletion

You may ask us to delete your personal data if we no longer have a legal basis to keep it. This isn’t an absolute right — if we’re legally required to retain your data, we won’t be able to comply. To request deletion, email [email protected].

9. Getting in Touch

For questions, access or correction requests, or complaints about how we handle your data, contact us at [email protected] or via live chat on the site.

10. Transferring Data Internationally

Your data may be processed and stored anywhere in the world, including in countries with different data protection standards than your own. We take steps to safeguard your information in line with applicable law, wherever it’s processed.

11. Our Legal Basis for Processing

Under the EU GDPR, we rely on the following legal bases to process your data:

• Contract performance — to fulfil our agreement with you.
• Legitimate interest — where our business interests don’t override your rights and freedoms.
• Consent — in certain cases, based on your explicit agreement.
• Legal compliance — to meet our statutory obligations.

12. Supervisory Authority

If you’re based in the European Economic Area, you have the right to lodge a complaint with your local supervisory authority if you believe we’ve mishandled your data.

13. Changes to This Policy

We may review and update this Privacy Policy periodically to reflect current practices and obligations. Updates will be published at this site, taking effect immediately upon posting. We recommend checking back regularly to stay informed of any changes.